FASHION PHOTOGRAPHY: Anja Koppitsch
HAIR&MAKEUP: SANDRA ORASCH
DOCUMENTARY PHOTOGRAPHY AND VIDEOGRAPHY (CAPSULES): Ilsa Hellman
I. Legal Notice
www.uneins.com is the corporate website and online-store of UNEINS Oy, responsible for the contents onsite. UNEINS Oy is not responsible for the contents of external links.
Hiihtomäentie 21 B 22
UNEINS Oy is registered in Helsinki, Finland (2554019-3).
All personal information and data you provide while shopping at www.uneins.com will be handled with complete confidentiality. It will only be used by us and third parties executing order or payment specific actions directly related to processing your order.
III. Terms & Conditions for the online shop at www.uneins.com/boutique
Orders & Delivery times
To place an order and thus close a purchasing contract with us through our online shop you must be at least 18 years of age. You will receive an order confirmation by email after placing your order. Your order of items on stock will be processed and shipped (leaving our door) within 5 working days. Your order of items made-to-order will be produced and shipped within a timeframe of 5-8 weeks. We will inform you and keep you up-to-date about the process of your order. If you are unsure whether your transaction has been successful, you do not receive an order confirmation or have any questions, feedback or criticism, please contact us via email: info(at)uneins.com.
Right of Withdrawal (applicable on purchases of goods on stock)
You have the right to withdraw from the purchasing contract of stock products without stating any reason within 14 days of the reception of the ordered goods. You can find our model withdrawal from in the confirmation email of your order. You can, but don't have to use our model withdrawal form. Please note, that in any case you must give us written (email, letter, note in the package with the returned goods) notice of your withdrawal. We will not accept returns without written notice.
You will be refunded the price of the returned products and the shipping costs of the original shipment within 14 days upon reception of your withdrawal notification. This period can be enlonged if we have not received the returned goods or at least proof of the shipment of the goods until then. You will have to pay for the return shipment yourself.
If the ordered goods are made-to-order products, please take note of the following:
Returns & Refunds on made-to-order products
Please understand, that you can only return purchased made-to-order items within ten (10) days from the date you receive them if they are faulty or damaged. All returned items will be checked carefully. The products must be returned complete and unused in their original packaging and free of any traces of usage beyond trying them on according to custom and usage. They must neither be worn nor washed, and they must have all original hangtags and labels attached.
After we have received and accepted the returned items, we will repair or replace the item with an adequate and corrected one. Please note that we can only issue a refund following your method of payment if the cause for the first return has not been successfully repaired or solved in the new product. Refund times depend on your credit or debit card company. If we cannot accept your return, please be aware that we will have to charge you for the shipping of the original item back to you.
If you have received made-to-order products and are unsatisfied with anything other than damage or default please get in touch and we will be happy to help you solve any issues.
Prices & Shipping
Prices are in Euro and include Finnish VAT of 24%. Shipping costs, if applicable, will be added at checkout. Prices are subject to change.
All EU orders are shipped by Itella (Finnish Post). Shipping to customers outside the EU will be processed through country-specific carriers.
In case of a refund due to a reclamation, delivery costs will only be refunded if the product we have sent you was damaged or faulty.
All payments are being processed through Stripe. You can pay your order by Visa, Visa Electron, Master Card or American Express. Highest security standards are employed for all payments. For more information click here.
Our sizing is based on northern European sizes (Finnish, German).
We may cancel orders if products or materials are not available for unexpected reasons. We will inform you immediately by email if we have to cancel your order or parts of your order. Any payments received by you for cancelled products and shipping will be refunded.
Law and Jurisdiction
Finnish law and jurisdiction applies.